Connect ChatGPT and Claude to Your Online Store: Saudi Guide 2026
Ask ChatGPT or Claude about your store's real sales and orders, let it prepare coupons and campaigns, and keep every change behind your approval.
Connecting ChatGPT or Claude to your store lets you ask about sales in plain language, while every change waits for your approval
A Watily store owner can connect ChatGPT or Claude to their store through the Watily MCP connector and ask, "How do this week's sales compare with last week?", getting an answer drawn from the store's real data. Any change the assistant proposes, such as a new price or a discount coupon, only goes through after you review it and approve it explicitly.
MCP is an open standard that lets AI apps connect to outside systems with defined permissions. The commercial backdrop is moving fast. Checkout.com's "Agentic Commerce 2026" research, published on 11 June 2026, found that 79% of UAE consumers are comfortable letting AI complete purchases for them, yet AI agents account for only 3% of total transactions among UK and US merchants. Demand is running ahead of merchant readiness. For a Saudi store owner, the practical first step is to use these assistants to run the store, rather than waiting for shoppers to buy through them.
What the connector can read from your store
Once connected, the assistant can answer read-only questions, limited by the modules in your plan and the permissions of the user who connected:
- Sales and reports: summaries and period-to-period comparisons.
- Orders: order status and payment status.
- Products: including items running low on stock.
- Customers: including loyalty points. Customer addresses are not shown.
- WhatsApp campaigns: campaign status plus delivery and failure statistics.
- Incoming conversations and their summaries, along with tasks, pending invoices and alerts.
A realistic example: the owner of a perfume store in Riyadh opens Claude on Sunday morning and types, "Which products have fewer than ten units left, and how many orders have been unpaid since Thursday?" The answer arrives as a tidy list in seconds. Without the connector, the same check means clicking through three dashboard screens and exporting a file.
What it prepares and waits for your approval
The connector does more than read, but it never writes to your store on its own. The assistant prepares the following actions and shows you a preview first:
- Editing a product's name, description, price, sale price, stock, visibility or category.
- Creating a discount coupon, either a percentage or a fixed amount, with a minimum purchase, dates and a usage limit.
- Creating a WhatsApp template, with the option to submit it to Meta for review.
- Creating an official WhatsApp broadcast. It is saved as a draft by default, or scheduled once you approve.
- Starting or stopping a campaign, and cancelling an unpaid order.
- Creating a task for an employee, with an in-app and phone notification.
The safety rule is simple. Nothing changes and no customer receives a message until you have seen the preview and approved it. Each confirmation code works once and expires after 10 minutes. Every executed action is logged with the tool, the app and the time.
Shoppers want the same kind of limits. In the Checkout.com study, 24% said the thing that would most increase their trust is knowing an AI agent buys only from pre-approved stores or brands.
Setup steps: server address and supported apps
- Activate the service in the Watily dashboard, on the AI connectors page.
- In Claude, add a custom connector. In ChatGPT, add a connector through developer mode. Paste the server address:
https://site.watily.com/mcp - Click connect, sign in to Watily and grant access. Sign-in uses OAuth, so you never copy API keys or passwords.
- Test it with a simple question such as "What are my sales this week?"
Claude Code users need a single terminal command: claude mcp add --transport http watily https://site.watily.com/mcp. Supported apps are Claude (web and desktop), ChatGPT, Claude Code, Cursor and VS Code.
Cost: SAR 49 a month for Basic and Growth, free in Pro
| Plan | Connector cost per month (excl. VAT) | What is included |
|---|---|---|
| Basic | SAR 49, add-on | Ask about sales, orders and customers; prepare products and coupons for approval; activity log and one-click disconnect |
| Growth | SAR 49, add-on | Everything in Basic, plus WhatsApp campaigns and official broadcasts under your supervision, and campaign and conversation statistics |
| Pro | Included at no extra fee | All features; suited to multi-user teams |
There is a second, separate cost. You need your own Claude or ChatGPT account, and AI usage is billed by that provider, not by Watily. Whether custom connectors are available also depends on your plan with that provider.
When this is not the right fit
- Your store does not run on a Watily account. The connector reads your company's Watily data only.
- You want an agent that buys on behalf of your customers. This is a management tool for the owner and does not complete customer purchases.
- You need customer addresses. They are not available through the connector.
- You are on Basic and want campaigns and broadcasts. Those require Growth or Pro.
- You expect access beyond your own role. The connector respects the connecting user's permissions and the modules that are switched on.
How Watily Solves This
The daily problem for a business owner is rarely a lack of data. It is the time spent finding that data and turning it into a decision. The Watily MCP connector for Claude and ChatGPT brings your store and WhatsApp data into the chat you already use. When you ask for a change, it comes back as a prepared action that waits for your sign-off.
Take a café in Jeddah that sells coffee beans online. The owner asks ChatGPT for last month's five slowest-selling products, then asks for a 15% coupon on them with a SAR 100 minimum spend, valid for one week. The assistant shows the coupon for review and the owner approves it. Next, the owner asks for a WhatsApp broadcast draft to customers, which stays saved until they check it.
Every step is logged, and the connection can be cancelled from the connectors page at any time. Access also ends automatically if the account is suspended, the subscription ends or the add-on is removed.
For Watily's built-in assistants, see the Watily AI tools guide. If you want AI to answer customers directly, read about the AI chatbot for WhatsApp for Saudi SMEs. If you are still setting up, start with how to start an online store in Saudi Arabia.
The same routine works for any busy season. Ask the assistant for the numbers first, let it prepare the offers and messages, and keep the final decision for yourself. Get started with Watily and turn on the connector from your dashboard.
Frequently Asked Questions
Can I connect ChatGPT to my online store without a developer?
Yes. With Watily, you activate the service in the dashboard and add a connector in ChatGPT or Claude using the server address https://site.watily.com/mcp. You then sign in through OAuth, so there are no API keys or passwords to copy.
Can ChatGPT change my store's prices without my permission?
No. Every change to products, coupons or messages is shown as a preview and only runs after your explicit approval. Confirmation codes are single-use, expire after 10 minutes, and every executed action is logged.
How much does the Watily MCP connector cost?
It is SAR 49 a month, excluding VAT, as an add-on to the Basic plan, and SAR 49 a month on the Growth plan. It is included at no extra fee in Pro. AI usage itself is billed separately by Claude or ChatGPT.
Can the AI assistant see my customers' addresses?
No. The connector does not show customer addresses. Its access is limited to your company's data, the permissions of the user who connected and the modules active in your plan.
Ready to try it on your own store? Sign up for Watily and start with one question about this week's sales.
