Delivery Rider Fleet Management in Saudi Arabia: HungerStation & Jahez
How a Saudi rider company turns the weekly HungerStation or Jahez report into attendance, deductions, A–F grades and document alerts, and what it costs.
Delivery rider fleet management: why spreadsheets break at around 100 riders
A delivery rider fleet management system turns the weekly platform report into monthly attendance, deductions and a grade for every rider, without copying rows between Excel files. Each extra HungerStation or Jahez rider adds report lines, deductions and expiring documents that a manual spreadsheet cannot track.
The market explains the pressure. The Transport General Authority reported more than 118 million delivery orders in Saudi Arabia in Q1 2026, up 49% year on year, and more than 132 million in Q2 2026, up 30.5% on the same quarter a year earlier.
In July 2026 Uber announced plans to take over Delivery Hero in a $14.8bn deal, which would bring HungerStation under Uber's control. Closing is expected in the second half of 2027, subject to regulatory approvals.
For a rider company the consequence is simple: more orders, bigger fleets and higher performance expectations.
How do you import the weekly platform report without duplicate riders?
HungerStation and Jahez data usually reaches rider companies as a weekly Looker Studio report. Reshaping it by hand creates duplicate names or double-counted weeks. A cleaner routine:
- Keep each platform in a separate account so HungerStation orders never mix with Jahez orders.
- Upload the report as-is, without editing columns, so you can still reconcile with the platform if a rider disputes a figure.
- Let new riders who appear in the report be created automatically instead of typing them in.
- Block duplicate uploads of the same report, because a double upload inflates orders and distorts grades and rewards.
How should attendance, absences and rejected orders be counted?
Count attendance against each rider's actual working days, not calendar days. The weekly rest day is not an absence, and treating it as one creates deductions the rider does not owe and disputes the supervisor has to settle.
A rough illustration: a Riyadh company runs 120 riders across both platforms. If rest days are counted as absences, the month ends with about 480 false absence days (four rest days per rider).
Track rejected orders in the same view. Rejections are a separate performance signal from completed orders.
Deductions: review before approval, then post to payroll
A deduction that reaches the payslip without review is the fastest way to a dispute. A sensible order of work:
- Generate deductions automatically from attendance and rejection data, not from a supervisor's memory.
- Review each deduction and remove justified cases before approval.
- Post approved deductions to payroll in one batch rather than rider by rider.
- Show the deduction to the rider in their app, which cuts down phone calls asking about it.
How do A–F grades connect to a per-order reward?
Grading turns numbers into decisions. Give every rider a monthly grade from A to F based on actual performance, and attach a fixed reward per order to each grade. Riders then know that moving from C to B is worth real riyals.
One practical rule: do not change the grading criteria mid-month, and publish them to riders before the month starts. A stable rule matters more than a perfect formula in the first few months.
When should residency, licence and insurance alerts go out?
A fleet carries many dated documents: the rider's residency permit, passport and licence; the vehicle registration form, insurance and operating card; and company records. The working practice is a staged reminder at 30, 14, 7 and 1 day before expiry, so the supervisor does not discover the problem when a rider is stopped from working.
Give each vehicle a single file covering maintenance, spare parts, fuel, accidents and insurance claims, linked to the rider who drives it.
What does it cost? 179 SAR for up to 25 riders
Watily Fleet is priced monthly by fleet size: 179 SAR for the first 25 riders, then 10 SAR for each additional block of 25.
| Riders | Monthly price |
|---|---|
| Up to 25 | 179 SAR |
| 50 | 189 SAR |
| 100 | 209 SAR |
| 500 | 369 SAR |
There is one plan and no separately sold modules. It includes loyalty, WhatsApp Business, HR and payroll, contracts, and ZATCA-compliant tax invoices with QR codes.
How Watily Solves This
Watily Fleet, the rider management system for HungerStation and Jahez companies, runs the steps above in one place:
- Upload the weekly Looker Studio report as-is, with a separate account per platform; new riders are created automatically and duplicate uploads are blocked.
- Monthly attendance, absences and rejections on actual working days, with deductions reviewed before approval and posted to payroll in one click.
- A monthly A–F grade per rider, with a per-order reward paid as loyalty points into the rider's wallet.
- WhatsApp alerts at 30, 14, 7 and 1 day before a document expires.
- A live rider card in Apple Wallet and Google Wallet with photo and plate; order count and grade update automatically, a supervisor scans its QR code to record attendance, and the card freezes when the rider leaves.
- A rider app showing daily and monthly orders against targets, grade and expected reward, earnings and deductions.
For how the WhatsApp connection behind the alerts works, see the WhatsApp Business API guide for Saudi Arabia. To get started, create your account from the Watily home page.
When this is not the right fit
- Your riders work only for Keeta, Mrsool, ToYou or The Chefz: these are listed as coming soon via API and are not live today.
- You need live API data now: HungerStation and Jahez data currently arrives through the weekly report upload.
- Your business is outside Saudi Arabia: pricing, invoices and the plate design are built for the Saudi market.
- Your riders' phones support neither Apple Wallet nor Google Wallet: the live card needs one of them.
- You are a restaurant or shop without your own fleet: this is a fleet tool, not an ordering system, and the Saudi online store shipping strategy guide 2026 or the guide to starting an online store in Saudi Arabia will serve you better.
None of this depends on one quarter's figures or one acquisition. A month before any peak season, such as Ramadan, check expiring rider documents, the published grading criteria and how deductions reach payroll.
Frequently Asked Questions
What is a delivery rider fleet management system?
It is software rider companies use to turn platform reports from apps such as HungerStation and Jahez into attendance, deductions and a monthly grade for each rider.
How much does Watily Fleet cost?
Watily Fleet starts at 179 SAR per month for the first 25 riders and adds 10 SAR for each additional block of 25. That makes 209 SAR per month for 100 riders and 369 SAR for 500 riders, on a single plan that includes HR and payroll.
Does Watily Fleet connect to Keeta or Mrsool?
Not yet. HungerStation and Jahez are supported today through the weekly report upload, while Keeta, Mrsool, ToYou and The Chefz are listed as coming soon via API.
When are document expiry alerts sent?
Alerts go out on WhatsApp at 30, 14, 7 and 1 day before a document expires. They cover residency permits, licences, vehicle forms, insurance and the commercial register.
If your company runs riders on HungerStation or Jahez, start with this week's report and see attendance, deductions and grades on one screen. Create your Watily account now or read the details of Watily Fleet rider management.
