Private clinic appointment system

Clinic appointment system for Saudi Arabia — cut no-shows, keep patient files

Your clinic deserves a booking system that understands Saudi medical practice: patients book via WhatsApp, automatic pre-appointment reminders, a digital patient file kept by the clinic, and monthly doctor reports with clear numbers. Full confidentiality per Ministry of Health requirements.

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Why Watily for this use case

Four key reasons Watily is the right fit:

WhatsApp booking

Patient types the doctor name or service on the clinic's WhatsApp, picks an available slot in 3 steps.

Digital patient file

Visit history, prescriptions, imaging, invoices, allergies and medical notes — all on one page per patient.

MOH-compliant confidentiality

Encrypted databases, granular access control, full audit log per change — compliant with Ministry of Health requirements.

Per-doctor reports

Monthly report per doctor: appointments, revenue, cancellation rate, average visit duration — clean accounting.

Real-world use cases

How Saudi businesses use Watily today:

Dental clinic 📍 3-doctor dental clinic in Riyadh

Before Watily Excel bookings, 35% patient no-show

With Watily WhatsApp booking + 24h reminder with doctor photo and clinic location. No-show 14%.

Dermatology clinic 📍 Dermatology clinic in Jeddah

Before Watily Tracking long-term treatments (laser, filler) is hard

With Watily Each patient has a session schedule, pre-session alert, confidential before/after photos.

Physiotherapy center 📍 Physio center in Khobar

Before Watily 10-session packages hard to track

With Watily Session balance per patient, auto-deduct, expiry alert to re-purchase.

General practice 📍 GP clinic in Medina

Before Watily Walk-ins only, long wait

With Watily Pre-booking + e-queue number. Wait time from 45 to 8 minutes.

Frequently asked questions

Is the system compatible with "Nafath" or "Sehhaty"?

The system is for private clinics and not directly linked to official Ministry of Health platforms (Sehhaty, Nafath). However, you can export patient records in standard formats (HL7/FHIR) for manual entry into government systems when needed.

How is patient data confidentiality maintained?

Data is encrypted at rest (AES-256) and in transit (TLS 1.3), servers are in Saudi Arabia, and every access is logged in an audit trail. Each staff member has specific permissions (doctor sees their patients, reception sees bookings without medical details).

Does it support invoicing and ZATCA?

Yes. Each visit generates an invoice with a ZATCA Phase 2 compliant QR code. Health insurance is supported with claim generation accepted by major insurers (Bupa, Tawuniya, MedGulf).

Do you support multi-branch clinics?

Yes. Each branch has its own schedule, doctors and revenue. Owner dashboard rolls all branches up, with separate reports per branch.

How is doctor-patient matching done in booking?

The patient picks a doctor by name or specialty, then sees only that doctor's slots. Or picks "Any available doctor" and the system auto-balances across doctors.

Does it support e-prescriptions?

The system stores prescriptions in the patient file and prints them with the clinic stamp. Direct integration with the Ministry of Health "Wasfaty" e-prescription system is on the roadmap (Q3 2026).

Ready to start with Watily?

14-day free trial, no credit card. Onboarding with a Saudi team.

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